Delivery & Returns


 

Packaging

We now use cardboard tubes, paper kraft packaging tape, recycled kraft paper, and paper bubble wrap, although we will use plastic bubblewrap whilst we run the stock down.

Speed of Delivery

Please note that we currently only deliver to Mainland United Kingdom.

We use a selection of couriers to ensure your order arrives quickly and in perfect condition. As we hand make all our products and pack them ourselves, it can take up to five working days for your order to be posted.

If you have any issue with delivery, please do contact us on hello@thethomascoles.co.uk and we shall respond as soon as possible.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thethomascoles.co.uk.

Shipping

To return your product, you should mail your product to: 15 Suffolk Court, Buckshaw Village, Chorley. PR7 7HN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.